Custom Sound was built around the repair shop. Our repair shop is world class and we welcome all viable repairs… garage-sale pieces to masterpieces. In addition to guitars, we also work on banjos, mandolins, and other string instruments. Our luthiers strive to accomplish the finest repair work possible. We believe our work to be more thorough, more accurate, and that we spend more time with and take better care of your instrument than anyone else around.
Check out the Shop Blog for interesting repair articles.
See below for:
- Luthier’s Declaration
- Turnaround, Estimates & Appointments
- Warranty Work
- General Repair Price List
- Repair Warranty Page
- Setup Lessons
Luthier’s Declaration & Note to Repair Clients
My personal love and focus is on finely crafted acoustic steel-string and classical guitars. However, I’m very experienced with electric guitars & basses, and have an affinity for electronic modifications. Fret work is also a specialty here, and we do lots of it: full re-fretting and regular fret-dressing on anything from guitars and basses to mandolins and banjos. If you’re tired of fighting your instrument and you want some great playing action, give us a call.
Off the production line, mass produced instruments need the individual attention of an experienced and knowledgeable luthier to make them perform to their highest potential. Your stringed instrument is primarily made of organic materials; it will expand and contract due to seasonal humidity and temperatures changes, and other environmental factors. Musical instruments are by nature delicate and sensitive to these climatic changes and things do happen that are beyond our control, especially with instruments not well cared for (humidifiers people, it’s Arizona!) I will go to great extremes to assure that every customer is completely satisfied with their repair job and the service provided by the store. I encourage clients to by picky, but practical. Contact me with any questions or comments at any time.
~ Ryan Elewaut
“Cheap fixes” sacrifice the integrity of our work. Working on a poorly made instrument (or a poorly taken care of instrument) is more difficult and time consuming because they usually have more flaws and problems. Whether its a great and beautiful guitar or a horrible mess, this means a “quick fix” easily turns into a time consuming pain-in-the-neck! It’s then hard to charge for the extra time involved because the customer wanted it done cheaply in the first place. Please understand we try to refrain from taking on quick-fixes or cheap jobs, and we refuse to reduce estimates or quotes to compensate for an instrument not worth a reasonable amount of work. We understand the sentimental value instruments can have, so please don’t take anything personally if we refuse a repair for these reasons.
Turnaround Time & Estimates
General repairs take 7-10 days to complete depending on our demand and the complexity of the repair. Clean & restring, pickup installs, and general setups are usually returned within a few days or less. Actual estimates have to be made on a per guitar basis, however, the shop rate is based at $60 per hour. A complete and full setup on a standard guitar takes about one hour, unless we have to manufacture new parts, such as nuts or saddles. 12-String guitars and certain electric models take much longer to work with, and we charge for that required time. While many guitars need to have multiple repairs performed, some “fixes” are included in the price of others. It’s fruitless to attempt a complete list of repair services and pricing, but a general price-list can be found at the bottom of this page. We offer a rush charge of $25 which guarantees completion within 48 hours. Rush jobs are only available if the schedule permits and if the repair is possible to expedite.
If you have a large restoration job to discuss, or if you are in town briefly, or if you want to make an appointment for any other reason to ensure personal attention and time with one of our luthiers, please contact us and ask for Ryan or John. We will be happy to schedule some time with you to discuss your instrument in detail.
Attention Taylor Guitar Owners
We are the only fully authorized Taylor warranty repair facility in Northern Arizona! We are trained to work on the unique and proprietary neck joints, electronics, and other exclusive parts that make these instruments so amazing. If you are curious about your warranty status or coverage, give us a call.
We can authorize warranty repairs and parts replacements for other manufacturers as well. Contact us.
General Price List of Common Repairs
$50 – $65
$120 – $150
$250 – $350
$15 (includes button)
$15 – $25
$35 – $65